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Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness

by Ray Davis

Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness Cover

Synopses & Reviews

Publisher Comments:

People Are Talking About Leading for Growth

"Ray Davis addresses many of the key issues we face in continuing to drive growth at Nike—staying connected with the consumer, leading change, building the brand, and cultivating a strong corporate culture. He offers clear solutions and creative leadership approaches for all business leaders, regardless of industry."

—Charlie Denson, president, Nike Brand

"Ray Davis is a leader for the 21st century. He understands that winning companies compete on ideas—ideas that shape the future of their industry and reshape the sense of what's possible among customers, employees, and investors."

—Polly LaBarre, coauthor, Mavericks at Work: Why the Most Original Minds in Business Win

"Thanks to Ray Davis's leadership, Umpqua Bank is the premier experience-stager in the banking industry. The principles that he brought to bear to lead what once was a small, sleepy company into a dynamic, growing organization are yours for the taking in Leading for Growth. Readit, apply them, grow, repeat."

—B. Joseph Pine II, coauthor, The Experience Economy, and cofounder, Strategic Horizons LLP

"Growing a business demands basic disciplines that are often ignored. Leading for Growthprovides a compelling look at what's required for companies to break out of the pack."

—James Champy, coauthor, Reengineering the Corporation, and chairman of consulting for Perot Systems

"Leading for Growthpresents an inspiring and powerful set of lessons about growing a company from a leader who has 'been there and done that.' The book is relevant to anyone in a leadership position faced with the need to change a culture and/or grow successfully—essentially, all of us."

—Eric Flamholtz, president, Management Systems Consulting Corporation, and professor of management, Anderson School, UCLA

Synopsis:

When Ray Davis took over the regional South Umpqua Bank (and its five branches) in 1994, many poked fun at his insistence that employees answer the phone with a cheery "World's Greatest Bank." Eleven years, $7 billion in assets, and more than 120 bank stores later, many now accept that statement without question. Other banks scoffed when Davis sent his tellers to the Ritz-Carlton to learn customer service. But with two top design awards, a name change, and a completely new definition of the banking business, Umpqua has become a growth powerhouse, increasing 30 times in size.

Leading for Growth tells how any business can use the same leadership discipline and creative thinking that made Umpqua Bank get bigger, better, more agile, and more customer focused, and turned it into a relentless competitor. This important book shows how to truly lead—as opposed to manage, plan, or strategize—through extreme growth. Ray Davis's insights will help you

  • Discover what business you are really in and create your competitive advantage
  • Build an organization with committed employees
  • Connect marketing strategy and execution on the ground
  • Create learning opportunities for all managers and staff
  • Fight the syndrome that often pulls people back into old routines
  • Rise above the day-to-day conflicts to achieve a strategic perspective on your company and where it is going
  • Manage mergers and acquisitions in ways that support rather than dilute your culture

Leading for Growth is written for any leader who wants to create a competitive atmosphere for exceptional growth.

Synopsis:

"Leading for Growth" tells the surprising story of the rise of Umpqua Bank--how it did everything a bank isn't supposed to do and became celebrated by the media, its customers, and investors.

Table of Contents

Introduction: There Is No Door Number Three.

PART ONE: PREREQUISITES FOR RELENTLESS GROWTH.

1. What Business Are You Really In?

2. Never-Ending Discipline.

3. Have Positive Passion.

4. Snap the Rubber Band Syndrome.

5. What’s Going On Behind Your Back?

PART TWO: ROLES OF A LEADER.

6. Support Your People—and Hold ’Em Accountable.

7. Give Them the Power.

8. Rise Above the Battlefield.

9. Explain Your Movie.

10. Be Real.

PART THREE: MASTER THE BASICS.

11. Sweat the Small Stuff.

12. Who Do You Want on Your Bus?

13. Keep Your Board Strong—and Informed.

14. Intangibles Matter Most.

PART FOUR: MARKETING, MARKETING, MARKETING.

15. Find the Revolution Before It Finds You.

16. Your Brand Is You.

17. Serve the Customer.

18. Put Design into Everything You Do.

PART FIVE: LEADING YOUR CULTURE.

19. Be There.

20. Keep Your Balance.

21. Remember Who You Are.

22. Mergers and Acquisitions Done Right.

Conclusion: Making Relentless Progress.

Acknowledgments.

The Authors.

Index.

What Our Readers Are Saying

Add a comment for a chance to win!
Average customer rating based on 3 comments:
dhawk97239, May 23, 2007 (view all comments by dhawk97239)
Well done. I felt like I was sitting across the table from Ray and having a conversation. And more importantly, I felt like I was getting the straight scoop. No ego. Just straight-ahead and no-nonsense advice from a successful CEO. How often does that happen?
This is information that is valuable to anybody in any business. And, the most succinct definition of the value of design to a business that I've ever read. Highly recommend it.
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(7 of 14 readers found this comment helpful)
MRVela, May 21, 2007 (view all comments by MRVela)
A quick read, or perhaps it only seems so because of the engaging, conversational style. Leading for Growth has something useful for any business and any level employee within. I enjoyed the author's quick pace and confident charisma. Now that I've finished it, I can think of half a dozen more folks who I want to recommend this interesting read from a local business that's thriving!

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(7 of 14 readers found this comment helpful)
nealmclaughlin, May 18, 2007 (view all comments by nealmclaughlin)
I had been anticipating the arrival of this book for some time - and it didn't disappoint. It was a quick read, but only because the end of one chapter pulled me into the next. The leadership focus with real-life anecdotes and tangible results make Leadership for Growth a book in my library that will be referenced often.
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(8 of 16 readers found this comment helpful)
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Product Details

ISBN:
9780787986070
Subtitle:
How Umpqua Bank Got Cool and Created a Culture of Greatness
Author:
Davis, Ray
Author:
Shrader, Alan
Author:
Davis, Raymond P.
Publisher:
Jossey-Bass
Subject:
Leadership
Subject:
Banks & Banking
Subject:
Corporations
Subject:
Growth
Subject:
Organizational effectiveness
Publication Date:
March 2007
Binding:
Hardcover
Grade Level:
General/trade
Language:
English
Illustrations:
Y
Pages:
226
Dimensions:
9.16x6.36x1.08 in. .89 lbs.

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