To check Gift Card balance, CLICK HERE

FAQs:

PHYSICAL GIFT CARDS

My gift card order is taking too long to arrive, is it lost?

Physical gift cards typically arrive within 7-10 business days of their shipping date. If your recipient has not received their gift card yet and it's been longer than 10 business days since your order was shipped, please call or email our Contact Center- 800-878-7323/[email protected] and we'll be happy to assist you!

I want to send a gift card to someone living in the US but I have an international billing address, can I order a gift card?

Yes! Please call or email our Contact Center during our office hours (Monday-Friday, 9:00am to 5:00pm PT) and our team can assist you with creating a physical gift card order.

I used the wrong address on my gift card order, can you reship it to the corrected address?

As long as the gift card has not yet been used, we would be happy to assist you with getting a replacement card sent to the right place. Please call or email our Contact Center- 800-878-7323/[email protected]

eGIFT CARDS

My recipient did not receive their eGift card in their inbox, can you resend it?

Yes! Before we do, however, we suggest that your recipient check their email's spam/junk folder. We can also resend an eGift Card if you've accidentally provided an incorrect email address for your recipient.

I selected the wrong delivery date for my eGift Card order, can this be adjusted?

Unfortunately, no. The delivery date is not something that can be changed after purchase.

I can't place an eGift Card order on the Givex portal. Can I call in to place an order instead?

We cannot place eGift Card orders over the phone at this time.

GIVEX ACCOUNT

Do I have to create a new account with Givex?

The gift card portal has a separate, secure login through our card issuer, Givex (please note: your Powell's account login will not work through the Givex portal). You do not have to create a Givex account to place a gift card order, you are always welcome to use guest checkout instead if you prefer!

Powell's Gift Card terms and conditions:

Powell's Gift and eGift Cards are redeemable at Powell's Books locations and online at Powells.com. If the card is lost, stolen, or used without authorization, it cannot be replaced. Powell's Gift and eGift Cards cannot be redeemed for cash or credit. Powell's Gift and eGift Cards cannot be returned or refunded. All sales are final.