Our Money Back Guarantee

All our used books are in good reading condition — guaranteed.

We recognize that ordering used books online, sight unseen, requires trust. If you've ever tried to sell us your old books, you know firsthand how tough our standards are. By enforcing strict quality guidelines, we can guarantee that every book we sell is a good reading copy.

If you are unhappy with your purchase, reach out to us at 800-878-7323 and we'd be happy to assist you.

Return Policy

We accept returns of products in their original condition within 30 days of receipt. We'll credit your account for the full amount paid. Refunds are issued in the original form of payment shown on the receipt.

Returns can be made at any of our store locations to avoid shipping charges.

We do not accept returns on the following:

• New books with accompanying material that has been opened, such as: CDs, DVDs, or other electronic media  
• Opened games or DVDs (plastic wrap removed)
• Powell's gift cards and eGift cards
• Food items
• Orders for books in quantities of 10 or more (of the same title)
• Orders for books in quantities of 5 or more (of the same title) exceeding a sum of $300

If returning by mail, please package your return securely and affix a label with the following address:

Powells.com

Attn: Returns

2720 NW 29th Avenue

Portland, OR 97210

Please allow up to 2-3 weeks for your refund to be processed. Once processed, you will receive a return confirmation email. Shipping fees are non-refundable.

Please contact us at 800-878-7323 within our normal business hours of Monday–Friday: 9am–5pm PT, if you have any questions.